Straight answers, including the awkward ones.

PollGuard is election software for member organisations — SACCOs, co-operatives, trade unions, political parties, professional bodies, student bodies, NGOs and faith organisations. It handles voter verification, ballots, live results, tallying, disputes and certification.

Organisations that hold internal elections for their own members. It is not a system for running national public elections, and we are not integrated with or endorsed by any electoral commission.

Pricing is scoped per election — an annual licence plus a per-voter engagement fee, with modules such as identity verification (per verified voter) or the live command center (per election) priced separately. Figures are published in USD on our pricing page. Book a scoping call for an exact quote.

No. Your election officials run everything from a browser. We walk your team through a full cycle before you go live.

Members scan their identity document, take a selfie that is compared against the document photograph, and complete a liveness check that confirms a live person is present. Fingerprint enrolment and NFC chip reads are available where enabled. Every verification is then reviewed by one of your administrators — nobody is approved by the model alone.

Not at present. We verify the document itself and confirm the live person matches it. Our IPRS integration is sandboxed, so there is no live government register cross-check, and we will not describe it as one.

It is used for verification and eligibility only — never for marketing or profiling — and is retained only as long as needed to verify the member and resolve any dispute about that election. Our data protection notice sets out the detail, and members can request access or deletion.

Yes. Verification is a module your organisation chooses to enable, and members are told what is collected before it starts. Your organisation remains responsible for offering a lawful alternative route for members who decline.

Your choices are separated from your identity in what officials can see, and no administrator screen shows how an individual voted. That protection comes from system design and access controls, not from cryptography. If your election needs a mathematically guaranteed secret ballot, read our security page and speak to us first.

No. Each voter can independently confirm their own ballot was recorded, using their receipt. There is no public bulletin board that would let a third party recompute the whole result, so we do not claim end-to-end verifiability.

Yes. Every ballot produces a receipt hash, and you can check it yourself on our verify page. It confirms the ballot was recorded without revealing your choices.

Ballots cannot be edited or withdrawn once cast, and administrative actions are recorded. Being precise: that activity log is an operational record and is not currently hash-chained or signed, so it is not cryptographic tamper-evidence.

Each member is verified once, duplicate enrolment is checked at verification, and the system accepts a single ballot per position from each eligible voter.

First-past-the-post, ranked-choice and approval voting, configurable per position. Multi-seat proportional representation and single-transferable-vote counting are not supported — check your constitution against this before committing.

To vote, a phone or computer with a browser is enough, and you can provide supervised devices at a branch. First-time biometric verification needs a camera, which can be on a device you provide. SMS notifications and passcodes work on basic handsets.

Yes, for Android, provided directly to your organisation for pilot deployments rather than through an app store. There is no iPhone app yet; iPhone users can register, verify and vote in the browser.

No. SMS is used for notifications and one-time passcodes. Ballots are cast in the app or a browser.

Yes. Observers are credentialed individually, see live results as they build, and file their reports in the system against the election.

For any significant election, agree a support arrangement with us in advance. We would rather plan capacity and cover with you than improvise on the day — and if we think your timeline is unrealistic we will say so.