A person, not
a photo.
The member follows a few short prompts on screen — blink, smile, turn your head. A printed photo or a picture on another screen cannot follow them, so this makes the easiest kind of cheating much harder.
Prompt, watch,
score.
Frame by frame, while the prompts run on the member’s screen.
- 01
Find the face
A face detector locates the face in each frame. If the face does not move at all between frames, that counts against the session.
Movement - 02
Follow the prompts
Eye and smile detectors and an estimate of where the head is turned check that each prompt was actually carried out.
Challenge - 03
Look at the image
Texture, reflection and frequency checks look for the marks a printed photo or a screen leaves. These are rules, and they are logged rather than allowed to block on their own.
Image texture - 04
Score the session
The prompt results and image checks are combined into a liveness score. A session without a liveness result goes to a reviewer.
Liveness score
It raises the bar.
It is not a wall.
Liveness prompts stop a held-up photo. Someone determined, with video or other tools, could get further. That is why liveness is one piece of evidence a reviewer weighs, alongside the document and the face match — not a gate that verifies anyone by itself.
A printed photo, a still picture held up to the camera, a face that never moves.
A well-made video or a sophisticated replay. We do not claim to detect deepfakes.
The score, the prompts and a snapshot go to the reviewer with the rest of the verification.
What the liveness check
does not do.
Ask us how it
handles your roll.
Bring your questions to a briefing — about review queues, officer assists, data protection and what happens when a check is unsure.